Led, managed and inspired by the people who own and run holiday cottages throughout Wales, WASCO works with and for its members both behind the scenes and in the public eye. Council members attend meetings, speak at conferences and generally represent the industry. WASCO influences decisions that ultimately affect your business.
Representing and protecting the interests of its Members.
The principles of quality, and to promoting high and consistent standards in self-catering.
Liaising with: - Welsh Assembly Government, Visit Wales and partner organisations, both nationally and locally.
Promoting Self-Catering Accommodation and Wales as a visitor destination.
Researching and negotiating opportunities of direct benefit to its Members.
Regular e-mail newsletters full of information that is of interest to the self-catering sector that will keeping members up to date with changes in the law and legislation which could affect their businesses. WASCO also gives its members information on new trends, visitor statistics and feedback on business enquiries, occupancy levels, and much more.
WASCO also provides signposting to available business supports and grant opportunities.
There are two annual meetings, giving members the opportunity to express their views directly to the Council and having the chance to hear a number of inspirational speakers
The Association offers a wide range of services to owners of self-catering accommodation. We can help you:
WASCO, formed in 1995, committed its members to maintaining the principles of "comfort, cleanliness, courtesy and efficiency" and to offering visitors to Wales consistently high standards within their self-catering properties.
(Link here to WASCO customer charter – see below)
More than 16 years later, and now with a much increased membership, these WASCO ideals continue. As does our emphasis on understanding and providing a quality experience to our visitors and guests. It is still an independent Association run by and for owners and operators, funded entirely by annual subscriptions and services to members.
Our members own and manage over 2,500 rural and city properties throughout Wales, ranging from cottages and chalets to flats, lodges and castles. Owners with just a single property, up to operators of large self-catering complexes, all enjoy unique benefits of membership.
WASCO does not run a booking agency. We encourage visitors to deal directly with our members, to benefit from the personal touch and enjoy an authentic experience of the real Wales – its people, language, history, culture, events, landscape and food.
The WASCO Self-Catering Charter is designed to give visitors a clear idea of what to expect from WASCO Members and agreeing to abide by this Code of Practice is a condition of membership
WASCO Ideals and Principles of Service
In order to become and remain a member of WASCO, all members must commit to the core principles of quality, cleanliness, comfort, courtesy and efficiency embodied in this Charter.
Marketing Members of WASCO promise to provide accommodation which meets, and preferably exceeds, VisitWales "Minimum Requirements for Self-catering Accommodation"
Prior to booking and arrival:
A true and clear description of what is offered
An efficient booking system and administration, including visibility of Terms of Let and Cancellation Policy
A clear and transparent pricing strategy consistent with standards of service and accommodation provided.
Clear travel directions and arrival guidance
A warm welcome.
Comfortable, clean, pleasing and inviting accommodation, ensuring all facilities, beds, bedding and soft furnishings match the standards described in any promotional material.
Every endeavour to ensure everything is in working order, or a repair is in hand within a realistic time-frame.
As much information as possible in the accommodation, but with the minimum of "Dos" and "Don'ts".
A good supply of local tourism (and emergency) information, including contact details for the owner/manager
During the visitor stay:
An adequate and safe water supply.
More than adequate space heating for all times of year.
Sensitive attention to safety and security for guests
Compliance with appropriate Fire and Building regulations and up to date public liability insurance
A willingness to resolve any problems highlighted by guests
To address any problem highlighted by the guest or maintenance staff relating to the property or with customer care.
To deal with any complaints in a prompt, efficient and courteous manner.
The following ideals do not feature within the Charter members are asked to sign up to, but are listed below as examples of good practice.
Members strive to achieve:
Providing visitor feedback forms in the accommodation and listening to their guests
Assisting enquirers with suggestions of other good quality accommodation, preferably those belonging to WASCO members
Attending and participating in relevant tourism seminars, meetings and keeping up to date with Welsh tourism trends (much of this can be done online.)
Sharing best practice with fellow WASCO members
Keeping in contact with past customers
Currently all marketing members of WASCO are encouraged to belong to VisitWales Quality Assurance Scheme or equivalent eg AA.